Effective Date: as posted on this page.
This Privacy Policy explains how CareBetter Group LLC (“CareBetter,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our websites, landing pages, online forms, text and call services, and related tools (the “Services”). By using the Services, you consent to the practices described here. Your use of the Services is also governed by our Terms of Service.
We collect information you provide and information generated through your use of the Services, including:
We collect information directly from you when you complete forms, request a quote, or communicate with us; automatically through cookies and similar technologies when you use our sites; and from authorized partners and lead sources that refer you to us with your consent.
We use your information to provide quotes and enrollment assistance; to contact you by phone, text, and email as described in the Terms of Service; to match you with suitable insurance products and carriers; to service and support your inquiries and any policies; to operate, secure, and improve the Services; and to comply with legal, regulatory, and carrier requirements.
We may share your information with:
We do not sell your health-related information. Where we share information for our marketing partners, we do so only consistent with the consent you provide and applicable law.
No mobile opt-in data will be shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers collected for SMS are used only to send you the messages you consent to receive, such as customer care, appointment, document, policy and service updates, replies to your questions, and sign-in/security codes. Your mobile phone number, opt-in data, and consent to receive SMS will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or contacting support@carebetterinsurance.com.
We use cookies and similar technologies to operate the Services, remember your preferences, measure performance, and support marketing. You can control cookies through your browser settings; disabling them may affect how the Services function.
We retain your information for as long as needed to provide the Services, comply with legal, tax, and regulatory obligations (including insurance and carrier recordkeeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
We use reasonable administrative, physical, and technical safeguards designed to protect your information. Where we handle protected health information on behalf of insurance carriers, we do so consistent with applicable requirements, including HIPAA where it applies. No system is completely secure, and we cannot guarantee absolute security.
Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information, and to opt out of certain sharing. To exercise these rights, contact us using the information below. We will respond as required by applicable law and may need to verify your identity before acting on a request.
The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. The updated version will be posted with a new Effective Date, and material changes will be indicated as appropriate.
For privacy questions or to exercise your rights: CareBetter Group LLC – 7901 4th St N, #34604, St. Petersburg, FL 33702 | Phone: (877) 313-5794 | Email: contact@carebetterinsurance.com